This is thanks to the combination with technologies such as voice recognition and transcription, which makes it possible to convert all calls to text and, practically in real time, analyze what is being said, how and in what way. All of this can be added to the data that you already have from customers and workers in the CRM to optimize the operation of the business to unsuspected limits. And all this, recovering the initial idea, without being forced to lock the entire squad within four walls.

From digital nomads who live and work without a fixed address, to those who go to their second residence in the summer or, simply, those who need to be at home because they Vietnam phone number list have their children with them, there is no excuse anymore – or at least the company phone is not – to give them the freedom they are demanding and for another company. How can you comply with the law of 3 minutes to serve a customer? 4.07.2022 call center Far from being a market average or a productivity goal, the “maximum 3 minutes” to serve a customer is going to be a legal imperative. But, in addition, it is that it will be necessary to demonstrate at the end of the year that 95% of the calls have been answered in that time.

These are the main rules contemplated in the draft law approved by the Government of Spain on May 31. Although it is a law that will apply to companies with more than 250 workers, in the end, it will set a standard for the entire call center industry. The company that does not comply with this requirement will be left without many clients since, after all, they will get used to those response times and, whoever does not comply, will see their image deteriorate. What do you have to have to comply with the law? The Ministry of Consumption does not require any type of tool.